CUSTOMER CASE

Fogarolli Saves Time and Gains Structure with QNOVA's Contract Management

When contracts are scattered in binders and SharePoint, and each signature requires printing, scanning and emailing back and forth, contract management becomes more administration than business benefit. Fogarolli saw the potential to streamline its contract management – and found a solution in QNOVA’s platform that brings together both contract management and e-signing in one place.

Who is Fogarolli?

Fogarolli is a franchise chain that spreads joy and world-class coffee experiences from their red Italian coffee carts on streets, events, and festivals throughout the Nordic region. They are a growing network of franchisees who all share the same passion for coffee and human connection.

In a franchise operation with recurring contracts, structured contract management is crucial – something the company needed to improve.

Summary

How QNOVA Helped Fogarolli

Centralized all contracts in one system
Digitalized the signing process with BankID
Saved several hours of work each month
Automated reminders and follow-ups
Simplified franchise agreement management

Centralized all contracts in one system

Digitalized the signing process with BankID

Saved several hours of work each month

Automated reminders and follow-ups

Simplified franchise agreement management

Why Fogarolli Recommends QNOVA

Malin at Fogarolli summarizes that QNOVA has simplified their daily operations with a user-friendly system that saves time.

“The service is also personal and fast, which means it always feels safe to reach out if something comes up. I would recommend QNOVA to other companies that want a smooth and complete solution for both contract management and e-signing.”

The Challenge

Scattered Contracts and Time-Consuming Signing Processes

Before Fogarolli started using QNOVA, the company had their contracts scattered across multiple locations – some in physical binders, some in SharePoint. It was sometimes difficult to find the correct version when needed.

A particular headache was the non-disclosure and confidentiality agreements sent as PDFs via email. Recipients had to print the documents, sign by hand, then scan or photograph and send back. A process that had become increasingly cumbersome as fewer people have access to printers.

“It became much more administration than necessary and difficult to keep track of what was actually signed,” describes Malin Tannerstål, Quality and Office Coordinator at Fogarolli.

The Solution

A Complete Platform for Contracts and E-Signing

Fogarolli chose QNOVA because the system offered both contract management and e-signing in one solution. Simplicity was crucial – the system had to be easy to both use and understand.

“We got a good feeling about the company right from the start; it felt personal and uncomplicated. The pricing was clear and reasonable, and unlike some competitors who only focused on e-signing, QNOVA offered the complete package,” Malin explains.

Today, QNOVA has become a natural part of daily work for managing both confidentiality agreements and franchise agreements.

"Now we can administer and send out contracts in just a few minutes, without the hassle of printouts or back-and-forth email threads"

From Days to Minutes – Concrete Time Savings

The difference before and after is significant for Fogarolli. Previously, it could take several days before a non-disclosure or confidentiality agreement was fully signed by all parties, often depending on whether the person had access to a printer or not.

With BankID signing, the same process is completed in just a few minutes.

“We estimate that we save several hours of administrative work each month. Above all, we’ve freed up time for things that actually create value, instead of chasing signatures,” Malin describes the improvement.

One feature that has become particularly appreciated is the system’s automatic reminders.

“A system with automatic reminders is reassuring and ensures that nothing falls through the cracks.”

Personal and High Service Level

One aspect that Fogarolli particularly highlights is the personal service from QNOVA.

“Ivan, who helped us set up the system, has been incredibly friendly, accessible, and helpful even on the few occasions we needed support. What I really appreciate is that it feels personal and familiar – you talk to real people who care, not an anonymous support team or some AI bot,” says Malin.

The smooth onboarding and the high service level are something that really stands out for Fogarolli.